Carol Massa

service designer


Carol believes creative thinkers can bridge the communication gaps across organization silos.

Coming from a design background, she explored different levels of zoom, from fashion to web, from research to strategy, until today, where she finds herself as part of the community of service design. As she deep dived into the many branches of design, she went to get her masters in Design Management at SCAD (Savannah College of Art and Design).

Before Harmonic, Carol worked with branding, advertising and most recently, in management consultancy world getting exposed to different industries such as telecommunications, finance, insurance and retail. She is always curious to see what is happening next and for her, design is in everything she does.